IT Assure FAQ: Comprehensive IT Services & Support

At IT Assure, we provide a comprehensive range of IT services, including:

• Network Management: Monitoring and managing your network to ensure maximum uptime.
• Cybersecurity: Advanced protections like threat monitoring, antivirus, firewall management, and endpoint security.
• Cloud Solutions: Migrating and managing cloud environments (AWS, Azure), hybrid setups, and virtual infrastructure.
• Data Backup and Recovery: Regular automated backups, data warehouse setup, and disaster recovery policies for quick, secure recovery.
• Help Desk Support: 24/7 real-time support, integrated within Microsoft Teams for seamless communication and direct IT support.
• We customize our services to meet your specific business needs.

We specialize in supporting remote employees by:

• Offering secure remote access solutions to ensure your team can work from anywhere.
• Providing support for emergency situations during off-business hours, as defined in our SLA.
• Implementing advanced cybersecurity protocols to protect remote work environments.

Yes, we provide on-site IT support services when needed:

• Our local technicians in Reno, NV, and San Jose, CA are available for on-site visits to resolve complex issues or perform regular maintenance.
• We may charge a small extra fee for on-site support, depending on your location.
• We also offer remote troubleshooting to address most issues without requiring an on-site visit.

Yes, we provide integrated IT support directly within Microsoft Teams for seamless communication without ticketing or email delays.

We are experts in managing hybrid IT environments, ensuring optimized performance, security, and cost-effectiveness across cloud and on-premise infrastructures.

We take security and compliance seriously. Our approach includes:

• End-to-End Encryption for all your data, both in transit and at rest.
• Regular Security Audits to ensure compliance with industry standards like HIPAA, GDPR, and insurance and board requirements.
• Incident Response: Real-time threat monitoring and proactive incident response (including ransomware).
• We follow the NIST Cybersecurity Framework for all managed IT clients, ensuring best practices to protect your business, even if NIST compliance isn't required. (https://www.nist.gov/itl/smallbusinesscyber/nist-cybersecurity-framework-0)

Yes, IT Assure provides phishing awareness training and AI-based spam/junk filters to reduce risk and enhance email security.

Our team participates in continuous training, industry events, and certifications. We stay current with the latest technology advancements and threats to ensure you receive cutting-edge solutions.

We specialize in providing tailored IT solutions for the following industries:

• Professional Services: Including CPAs (our owner is a licensed CPA), lawyers, insurance agencies, staffing firms, and asset management companies.
• Home Services: Such as landscapers, plumbers, HVAC professionals, and construction companies.
• Engineering Companies: Offering specialized support for engineering firms.
• Manufacturing and Logistics: Providing IT expertise for certain manufacturing and logistics businesses.
• Our deep understanding of these industries allows us to provide targeted IT solutions that address your unique challenges and requirements.

IT Assure has extensive experience with Azure and AWS, offering migration services from on-premise to cloud environments and management of hybrid setups.

Yes, we assist clients in setting up data warehouses, aggregating data, and configuring Power BI for robust reporting and analysis.

Yes, we provide secure and scalable solutions for remote work, including VPN setup, device management, and security protocols for distributed teams.

We offer transparent pricing with no hidden fees. Our pricing models include:

• Flexible plans: Pay per user, per device, or a flat fee depending on your needs.
• Contract flexibility: Clear terms on duration, renewals, and cancellation policies.
• We’ll provide a detailed quote and ensure you understand all costs upfront.

Absolutely. Our services are fully scalable:

• Flexible Contracts: Adjust your services as your business evolves.
• Scalable Infrastructure: Expand support as you add more users, devices, or data.
• We’ll grow with you to ensure your IT needs are always met.

We have a smooth offboarding process:

• We will assist with data transfer and provide all necessary documentation.
• There will be offboarding fees, and depending on where we are with the contract, there might be up to 6 months of fees to break the contract.

Our backup and disaster recovery plans include:

• Regular Automated Backups, including large-scale data (terabytes) with disk-to-tape archival and off-site solutions.
• Quick Recovery Solutions designed to minimize downtime and data loss.
• We regularly test our backups to ensure they are reliable and can be restored quickly when needed.

Our onboarding process is seamless and efficient:

• We start with an assessment of your current IT infrastructure.
• We develop a transition plan to minimize downtime and disruptions.
• Our team maintains clear communication with you throughout the entire process.
• We will minimize the effort on your part in the onboarding process.

We handle all aspects of third-party vendor management, including:

• Software Licensing Compliance and renewals.
• Hardware Procurement: Managing purchases, warranties, and support contracts.
• You’ll have a single point of contact for all your IT-related needs.