What Services Does IT Assure Offer?
- At IT Assure, we provide a comprehensive range of IT services, including:
- Network Management: Monitoring and managing your network to ensure maximum uptime.
- Cybersecurity: Protecting your business with robust cybersecurity measures, including antivirus, firewall, and intrusion detection.
- Cloud Solutions: Helping you migrate to the cloud and manage your cloud infrastructure.
- Data Backup and Recovery: Implementing regular backups and creating disaster recovery plans to keep your data safe.
- Help Desk Support: Providing responsive support to keep your business running smoothly.
- We customize our services to meet your specific business needs.
How Does IT Assure Handle Security and Compliance?
- We take security and compliance seriously. Our approach includes:
- End-to-End Encryption for all your data, both in transit and at rest.
- Regular Security Audits to ensure compliance with industry standards like HIPAA, GDPR, and others.
- Comprehensive Incident Response Plans to address any security breaches swiftly and effectively.
- We provide documentation to ensure you are always up-to-date with the latest compliance requirements
What Industries Does IT Assure Specialize In?
- We specialize in providing tailored IT solutions for the following industries:
- Professional Services: Including CPAs (our owner is a licensed CPA), lawyers, insurance agencies, staffing firms, and asset management companies.
- Home Services: Such as landscapers, plumbers, HVAC professionals, and construction companies.
- Engineering Companies: Offering specialized support for engineering firms.
- Manufacturing and Logistics: Providing IT expertise for certain manufacturing and logistics businesses.
- Our deep understanding of these industries allows us to provide targeted solutions that address your unique challenges and requirements.
How Quickly Does IT Assure Respond to Support Requests?
- We are committed to providing prompt support:
- Our staff is available 24/7 to answer your requests and ensure you receive the help you need.
- We handle emergency situations during off-business hours, as defined in our Service Level Agreement (SLA).
- Regular support requests are addressed during business hours, with clear escalation paths for critical issues.
What Are the Costs and Contract Terms with IT Assure?
- We offer transparent pricing with no hidden fees. Our pricing models include:
- Flexible plans: Pay per user, per device, or a flat fee depending on your needs.
- Contract flexibility: Clear terms on duration, renewals, and cancellation policies.
- We’ll provide a detailed quote and ensure you understand all costs upfront.
What Is IT Assure's Approach to Data Backup and Disaster Recovery?
- Our backup and disaster recovery plans include:
- Regular Automated Backups to secure off-site locations.
- Quick Recovery Solutions designed to minimize downtime and data loss.
- We regularly test our backups to ensure they are reliable and can be restored quickly when needed.
What Is IT Assure's Onboarding Process?
- Our onboarding process is seamless and efficient:
- We start with an assessment of your current IT infrastructure.
- We develop a transition plan to minimize downtime and disruptions.
- Our team maintains clear communication with you throughout the entire process.
- We will minimize the efforts on your part in the onboarding process
How Does IT Assure Handle Third-Party Vendor Management?
- We handle all aspects of third-party vendor management, including:
- Software Licensing Compliance and renewals.
- Hardware Procurement: Managing purchases, warranties, and support contracts.
- You’ll have a single point of contact for all your IT-related needs.
What Certifications and Partnerships Does IT Assure Have?
- We are certified partners with leading technology providers like Microsoft, HP, HPe, Aruba, Google, SonicWALL and AWS.
- Our certifications and vendor relationships validate our expertise and ensure we offer the best solutions for your business.
How Does IT Assure Stay Up-to-Date with Technology Trends?
- Our team participates in continuous training, industry events, and certifications.
- We stay current with the latest technology advancements and threats to ensure you receive cutting-edge solutions.
Can IT Assure Scale Services as My Business Grows?
- Absolutely. Our services are fully scalable:
- Flexible Contracts: Adjust your services as your business evolves.
- Scalable Infrastructure: Expand support as you add more users, devices, or data.
- We’ll grow with you to ensure your IT needs are always met.
What Is IT Assure's Customer Satisfaction and Retention Rate?
- Our clients are highly satisfied with our services:
- We provide customer testimonials and case studies.
- Our high retention rate speaks to the quality and reliability of our service.
What Happens if I Need to Switch Providers?
- We have a smooth offboarding process:
- We will assist with data transfer and provide all necessary documentation.
- There will be off-boarding fees and depending on where we are with the contract, there might be up to 6 months of fees to break the contract.
How Does IT Assure Support Remote Employees?
- We specialize in supporting remote employees by:
- Offering secure remote access solutions to ensure your team can work from anywhere.
- Providing support for emergency situations during off-business hours, as defined in our SLA.
- Implementing advanced cybersecurity protocols to protect remote work environments.
Does IT Assure Provide On-Site Support?
- Yes, we provide on-site support when needed:
- Our local technicians in Reno, NV, and San Jose, CA are available for on-site visits to resolve complex issues or perform regular maintenance.
- We may charge a small extra fee for on-site support, depending on your location.
- We also offer remote troubleshooting to address most issues without requiring an on-site visit.
Is IT Assure a Local Provider?
- Yes, we are local to Reno, NV, and San Jose, CA.
- Being local means we can provide fast, responsive service and understand the specific needs of businesses in our community.
